Ordering & Payment

Ordering & Payment

Easy secure ways to order from us.

Payments wizz through a security check which protects you and us against fraud. If your payment needs further clarification will be in touch.


  • 24 hours a day, shop, manage & track your orders online.
  • All orders are 'encrypted' to ensure safe transmission to us.


  • We have all the same products and pricing as our online shop. 


  • Email your order to hello@llamababies.com
  • Please ensure you include all contact details and product details; size, colour and quantities.
  • We will send you a draft quote and payment can be made online. ~

Change or Cancel Orders

Once you have placed an order with us unless it is ready for dispatch, it may be possible to change, so it is best to call or email quickly and we will always help where we can. We can always cancel unless dispatched.

Stock Status

Our products are sold with the following statuses, specified on the individual product pages:
In Stock
Products are in our warehouse and can be dispatched immediately
Stock Available
Products are on the way to our warehouse and should be received in and dispatched within the lead time stated (working days)
For example a product may state "dispatched 3-5 days" in which case, it will be shipped from us within a 3-5 day period and will be received shortly after that, according to the delivery method chosen.
Products are on pre-order with our supplier and will be dispatched within the timescale stated.

Secure Payments

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • Maestro

PayPal.Me is a new secure way for anyone to pay us directly.  It's our link to getting paid anytime, anywhere, quickly for the goods or services we sell. You will love the ease and enjoy PayPal Buyer Protection on eligible items. 

Card payments will be debited and cleared by PayPal Pro payment services. For more information visit www.paypal.com. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Once your on-line order is complete, you will receive an electronic confirmation via email. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the authorization is refused, we will not be liable for any delay or non-delivery. We will however endeavor to inform customers ASAP so that they may resolve the problem.

Site Security

All orders are 'encrypted' to ensure safe transmission to us. We utilise secure server software (SSL) through Shopify Inc to ensure your information cannot be read as it travels over the Internet.

Pricing & Promos

At Llamababies we endeavor to stock ethical products with honest pricing. We never knowingly oversell, and we offer our customers the best prices we can. We do not however Price Match or actively undercut competitors to gain a sale. We do not believe this is an ethical way to do business and such practice detrimental to retailers, manufacturers, supplier & ultimately the customer, as it is destructive for industry, enterprise & the economy.

We do however over short term sales, product promotions, special offers periodically. We also offer discount codes. Unfortunately these can never be used retrospectively (on orders already placed), or after the expiry date given. You can normally also use online codes when ordering over the phone, in-store & by email. Only one voucher code may be used per transaction.